FAQ’s
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We have an open visiting policy with visiting being from 10am – 8pm. We can arrange later visiting hours upon request. Our only expectation is that visitors respect meal times and therapy times. These times apply at our Hildenborough site. Our Brighton site visiting policy is generally 8am – 6pm, avoiding meal and therapy times. Visitors are welcome to wait should they arrive within these times. Later visiting can be arranged upon request.

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Yes, we have free car parking onsite available to visitors.
At our Brighton site, there is limited on-road parking on Swanborough Drive.

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Yes, there are operational kitchens at both our Hildenborough and Brighton sites. Food and drink can be provided for a small fee to cover cost.

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Yes, we have a team of drivers and fleet of vehicles that we use to transport people to external appointments, events and outings. There is a booking procedure for securing hospital transport.

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Yes, we have numerous benches available in the grounds, including those close to the main hospital building and also benches around the grounds, via a wheelchair accessible pathway. We have a lake, a waterfall and managed lawns across the site [Hildenborough]. At our Brighton site, we have a large dining room, sitting room, and a quiet lounge.

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Overseas referrals will be accepted subject to visa requirements and funding.

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We received referrals from Clinical Commissioning Groups (CCGs), case managers, clinicians and therapists. We also triage private referrals from individuals and families, including those from overseas. Overseas referrals can only be accepted subject to visa requirements and funding. If you would like more information about the referral process, please contact us.

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Once a referral is received and triaged, members of the clinical team will coordinate and conduct an initial assessment. If the referral, together with the level of need is appropriate, the results of the assessment and a proposed care plan will be forwarded to the referrer to agree a care package. Once the care plan and funding is approved, the team will liaise with the funders, patient and/or their family/carer and the current placement (where applicable) to agree an admission date.

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As part of the assessment process, we encourage patients and families to visit the Hospital prior to admission so they are familiar with the environment and the services offered. Once the assessment is complete and the care package agreed, our Admission and Discharge Team will ensure that everything is in place to enable the admission to take place smoothly and at a time that suits all parties. Sometimes this will be at short notice but we will ensure all parties are involved and everything runs a smoothly as possible. On the day of admission, you will be helped to settle in by your assigned keyworker(s). A number of tests and assessments will be arranged to ensure all your needs on admission are met. They are also designed to help the clinical team ensure that you get the right treatment. Once admitted, patients and their families will be fully involved in formulating the care plan. Regular reviews of the care plan will take place to assess progress against agreed personal goals.

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The Raphael Hospital is a unique centre providing an integrated, mind-body-spirit approach to the neurorehabilitation of adults. It has a range of specialist equipment and facilities available to patient’s dependent on their requirements. The Hospital is set in 17-acres of tranquil and fully accessible communal grounds and gardens. The Hospital provides single en-suite rooms, supported living flats and shared accommodation adapted to meet the needs of patients with the most complex disabilities. In addition to specific equipment made available to patients there is also a physiotherapy gym, a hydrotherapy pool, art room and other therapeutic spaces. The Hospital itself is close to local amenities including educational, social and leisure facilities and has good local transport links.

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There is no specific length of stay as it is dependent upon the needs of the patient and the progress made towards achieving their rehabilitation goals. There is a regular review process throughout a patient’s stay and the decision to discharge them elsewhere will be only be made following discussions with the multi-disciplinary team, in conjunction with the patient, their families and those responsible for funding their care.

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All team members directly involved in the patient’s therapy and rehabilitation ensure that their family is involved as fully as possible. The ward mangers always ensure that their family is fully informed of any significant changes to the patient’s condition. We recognise the importance in family involvement in our patient’s rehabilitation so we encourage families to take an active part in the rehabilitation process and involve them in all goal setting and review meetings processes. We encourage communication and ensure on admission that families are aware of who they can contact with any concerns. We also provide family support via our 6 weekly family meetings.

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We can provide therapy services to patients following discharge. This is usually agreed and managed on a case-by-case basis.