We are committed to delivering high quality care and maintain systems and processes to monitor the effectiveness and quality of the services that we provide. Our governance structure, primarily overseen by a Clinical Governance Committee and a senior leadership team, actively monitors:
We also monitor incidents/accidents through a patient safety team who meet regularly to review incident reports and collectively extract lessons learned which are then disseminated across the organisation. Learning from compliments and complaints is also actively distributed and acted upon.
|Workforce race equality standard report 2017/18|